***** We are now closed for Pre-Christmas Orders. New orders will be dispatched in the New Year *****
Terms & Conditions
Please read these Terms & Conditions carefully before purchasing. By purchasing with Cani Frames you are agreeing to these Terms & Conditions. These Terms & Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms & Conditions set out here. If you do not agree to be bound by these Terms & Conditions you may not use or access this website. These Terms & Conditions abide by The Consumer Contract Regulations. You are welcome to print or store these Terms & Conditions for your own records.
Cani Frames owns the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While Cani Frames uses reasonable endeavours to verify the accuracy of any information placed on this website, Cani Frames make no warranties, whether express or implied in relation to its accuracy. Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Cani Frames, you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this page. These Terms & Conditions apply to all transactions on this site. They do not affect your statutory rights.
All Cani Frames products are handmade, and as a result a small variation in colour and wood grain according to images presented is to be expected. There are differences product-by-product due to the materials themselves being a natural product, the wood can be cut from a different section causing a variation in grain and the way it absorbs the paint or stain finish.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, Cani Frames will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
PayPal is Cani Frames main payment method, but we can also accept payment via BACS or over the phone. PayPal payments are through your Paypal account or by card through the PayPal system. To pay by card, you do not need to have an account with PayPal to purchase. Any contract for purchases made through the website will be with Cani Frames. Cani Frames must receive payment of the whole of the price for the goods that you order before your order can be accepted and the contract formed. Once payment has been received, Cani Frames will confirm that your order has been received by sending an email to you at the email address you provide. The confirmation email will include your name, the order number and the total price. Cani Frames acceptance of your order brings into existence a legally binding contract between us on these Terms & Conditions. Any Terms & Conditions sought to be imposed by you in your order will not form part of the contract.
Cani Frames is based in Calne, Wiltshire. Cani Frames will contact you after you have placed your order to arrange a suitable date and time for you to collect your order. This will normally be within 7 working days of receiving your order, orders placed after 5pm will be counted as ‘next working day’. During busier periods, such as the run up to Christmas, this time may be extended due to higher volumes of orders being processed. If there is a delay with your order, Cani Frames will advise you as soon as possible.
Returns & Cancellations
Cani Frames ensures all items produced are of the highest standard, but if there is ever a need to return an item we do accept returns for a full refund Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional. You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more. If you wish to return an item, please notify Cani Frames in writing or via email, detailing your name, address, order number, order date and what you would like to return. Cani Frames will then process your return and arrange a suitable date and time for you to return your order in person.
Returning Custom Items
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they are faulty, not as described, not fit for purpose or any other fault of Cani Frames; in this case, please refer to the returns section of this document.
Last edited: 3rd March 2020